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Meet the team at Land Enterprises Roofing

by: Kirsten Land on November 21st, 2017 about General

Todd Davis

What are you most thankful for this year? Getting to take a vacation with my parents and grandson to Yellowstone and South Dakota on July 4.

What do you love most about working at Land Enterprises? The small business atmosphere, where your opinion makes a difference.

What makes you unique? Keeping up with the young guys and seeing their reaction when they realize my age.

What are your hobbies or interests? Helping out at the race track with my friend’s sprint car and watching OU football and Thunder basketball.

Share a favorite but brief story of how you helped a customer. When one of our best customers passed away, I took a plant to the family to show our condolences and to let them know that our company was there for them.

Paula Buford

What are you most thankful for this year? I am thankful for the opportunity to not only work with an awesome team at work, but also the opportunity to grow in my faith and do what God has planned for me.

What do you love most about working at Land Enterprises? The family-like atmosphere.

What makes you unique? I love to play the drums in church. I was ordained this year with my church, and I am now the young adult pastor.

What are your hobbies or interests? I love to read books and write while sitting by a body of water or in the mountains.

Share a favorite but brief story of how you helped a customer. I had one customer that I was able to walk through the entire process, and one year later she called in and wanted me to assist in hooking her scanner up to her computer. She said I helped her so much before, that she thought I would be able to help her now, and I was. She was scanning in no time.

Andrew Gasper

What are you most thankful for this year? I’m thankful for having a career with a company that has such a high standard for doing the right thing. Even before I began working here, they had a great reputation in an industry that usually has a negative image.

What do you love most about working at Land Enterprises? Since it would be weird if I said Heath (inside joke), I will have to say I love how we work hard to make the re-roofing or repair process comfortable for the client.

What makes you unique? Well, since I’m the only millennial in the company, I’d say I’m pretty much a unicorn!

What are your hobbies or interests? Finally, I get to talk about how cool I am!!! My hobbies include eating (a lot!), running, whitewater rafting, fostering, and traveling.

Share a favorite but brief story of how you helped a customer. I don’t know if I have a favorite, but I do have something I consistently see. I frequently talk with Realtors that have worked with other roofers that are happy to do the big jobs, but those roofers aren’t as helpful or enthusiastic when it comes to the small repairs or inspections. I love the appreciation people show when we’ve helped them out of a jam.

Kirsten Land

What are you most thankful for this year? I am thankful for many things, including my beautiful sons, Daniel and Evan, and for my ever-supportive and loving husband who is also my best friend. I am also thankful for our wonderful team at Land Enterprises Roofing. Without them, none of our company’s success would have been possible.

What do you love most about working at Land Enterprises? I love working with our team! Together we strive to find better ways to serve our clients, and we have a lot of fun while doing that!

What makes you unique? In my previous career, I was a special education teacher. Everyday I had to use forms and processes to document communication between myself and the parents of my students. I have incorporated a lot of those processes into Land Enterprises to communicate better with our clients and our staff. It keeps us organized and prepared for each job we complete.

What are your hobbies or interests? My boys are 9 and 10, and they are my main focus at this time in my life. I spend a lot of time helping them pursue their interests like piano, karate, baseball, basketball, and school. It was my dream to be a mother, and I am savoring every moment! In my brief free moments to myself, I love learning about fashion and home design. I also love taking pictures and making photo books.

Share a favorite but brief story of how you helped a customer. After the 2012 hail storm in Edmond, we were working with a lot of homeowners to repair their homes. One client’s mortgage company was holding their insurance funds until the repair was complete (very common when you have a mortgage). The mortgage company had many forms and processes that the homeowner had to fill out and complete. I was familiar with the company and how they operated, so I was able to walk the client through the process to get the funds released in a timely manner. The client still talks about how helpful that was to him.

Heath Clark

What are you most thankful for this year? I am thankful for the time that I get to spend with my wife, son, and foster children. We have been able to take several trips and make lasting memories.

What do you love most about working at Land Enterprises? The team environment. We could not be as successful without a team atmosphere that is always willing to step up and help. Also, when my wife and Paula were able to TOTALLY surprise me at the office for my 40th birthday!! That was awesome and made my day!

What makes you unique? My wife and I have a calling for foster care. We are currently with our sixth and seventh placements. It’s not always easy, but it is always worth it!

What are your hobbies or interests? Family time, golf, and OSU athletics!

Share a favorite but brief story of how you helped a customer. A customer had an ongoing issue with a roof leak that several other roofing companies could not solve. We were able to find the leak, solve the problem, and repair the issues all within her budget. We made her problem our priority, and now she can feel confident that she won’t have her roof as an issue anymore.

Brian Land

What are you most thankful for this year? My beautiful wife and my two wild-at-heart boys.

What do you love most about working at Land Enterprises? Our fantastic team, serving our clients, and strategic referral partners in the 405 greater OKC metro! I love the fact that we all get to go home to our families every night!

What makes you unique? I have the best business partner in the universe!

What are your hobbies or interests? Going to my kids’ sporting and school events, dating my wife, playing basketball, and socializing with our friends and neighbors.

Share a favorite but brief story of how you helped a customer. Helping a Realtor who called us for a roof inspection 15 days before closing. We met with the insurance adjuster four days later. We had the roof, gutters, and garage doors completely replaced two days before closing. Three real estate transactions were on the line! Three families celebrated!

 

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Protect your loved ones and your roof in cooler months


by: Kirsten Land on November 7th, 2017 about Roofing Advice

The seasons are changing, and the cooler months are upon us. It’s the time of year when we gather in our homes to celebrate the holidays and to stay warm.

But when thinking about protecting their homes, many people overlook the roof. Since the roof is essentially a solid cover protecting your home, it plays a crucial role in preventing damage to the inside. Caring for the inside of the home is important, and we should take care of the outside as well-especially the roof.

Ignoring the small things can lead to large problems down the line. A tiny leak in the roof can quickly turn into a nightmare that can cause structural damage and destroy belongings inside the home. An undetected leak can also cause mold, which is extremely hazardous to your health.

So just as you fix things inside the home, make sure the roof is getting the same attention. Regular roof maintenance can save you time, money, and stress in the end.

Overgrown trees touching the roof or simply extending over the roof are a common problem we often see. When a wind, ice, or snow storm hits, those trees can cause significant damage that will require repair or even replacement. Being aware of the trees in your yard is vital to the protection of your roof. Branches grazing against the roof can rub granules off the shingles that contribute to unnecessary wear and tear.

In the cooler months, animals love to burrow. Things like rats, raccoons, squirrels, bats, and snakes begin to make their way to warmer places. For some people, the thought of such creatures living in your attic may be a nightmare all its own. And if not addressed, it can certainly be a nightmare for your home. From animal feces to chewed wires, animals burrowing in the roof are a safety hazard for you and your home.

To prevent fires that could damage your roof and entire home, there are a few things to look out for. Is your dryer vent clogged? Have you had your chimney inspected this year?

Clogged gutters and debris in the valley of the roof are a problem, but the process of cleaning these areas can also be dangerous. Often, our loved ones want to get on the roof to address these problems. We believe strongly that you should not risk your life for your roof. Instead, let a qualified professional perform the necessary upkeep tasks through a maintenance program.

Our roof maintenance program means we inspect the roof so you do not have to risk life or limb by getting up on your roof. We want you and your roof in one piece. We know Uncle John likes to help, but let’s protect John and your roof by getting a professional to do the maintenance.

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Don’t let your roofer void your shingle warranty, part two

by: Kirsten Land on October 17th, 2017 about General

As we discussed in our last blog post, many homeowners aren’t aware that their roofer can potentially void the manufacturer’s shingle warranty if they fail to follow installation specifications.

This is the second article in a two-part series on helping you protect the manufacturer’s warranty on your shingles. Today, we’re reviewing some questions you should be asking your roofer before you sign any contracts.

Manufacturer’s specifications

Shingle manufacturers require their shingles to be installed according to their performance specifications. Each manufacturer provides slightly different specifications, but all are the same in this regard: if the shingle isn’t installed according to specifications, it voids the warranty.

Some of the main things manufacturers require are the number of nails per shingle, the placement of each nail on the shingle, and ventilation. If your roofer fails to follow these specs, say goodbye to the financial protection of the warranty.

Screen your roofer

The scary thing is that many roofers do not install shingles according to the specifications, which could be from ignorance or negligence. Some who are new to the roofing industry may not even be aware of the importance of nail placement and ventilation. Others may be taking shortcuts to save time and budget.

Here are some questions to ask your roofer about their installation process.

  • Have you been certified by the manufacturer of the shingles you’ll be installing on my roof?
  • What other industry certifications do you have?
  • Before I sign a contract, please review with me: (1) What are the manufacturer’s specifications for the ventilation, number of nails per shingle, and placement of the nails? (2) How do you enforce and check on your crews’ adherence to these specifications? (3) What quality control measures do you take?
  • Do you register the warranty information with the manufacturer for us, or do we have to do it ourselves?
  • Is the cost of the warranty covered by you, or do you build into the bill?

Covering all the bases

Proper installation preserves the integrity of the manufacturer’s warranty for you. This is critical, because if the roof is damaged due to a manufacturer’s defect in the shingles, your homeowner’s insurance won’t cover it. And if your roofer has done anything that nullifies the manufacturer’s warranty, then you’re on the hook to pay for the repair.

If you’d like to talk to us about how we install all shingles to meet the manufacturer’s standards and register the warranty on your behalf-without passing the cost of the warranty on to you-give us a call at 405-359-3951. We’d also be happy to inspect your roof for free and look for potential problem areas.

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Don’t let your roofer void your shingle warranty, part one

by: Kirsten Land on October 3rd, 2017 about General

Did you know that how your roofer installs your shingles may affect their warranty?

This is the first article in a two-part series on helping you protect the manufacturer’s warranty on your shingles. We don’t want you to get stuck paying for repairs out of your own pocket. We’ll talk about shingles, the warranties that cover them, and how those warranties can be voided by the way your roofer installs the shingles.

But before we jump into that, it will be helpful to briefly discuss the difference between two methods that insurance companies use to calculate your loss: actual cash value versus replacement cost. It’s a comparison that sheds some light on shingle warranties and how they work.

Actual cash value versus replacement cost

Actual cash value is better for insurance companies and worse for you. It’s calculated by taking the replacement cost and subtracting the depreciation, which means you spend more out-of-pocket money to replace the item. Replacement cost, on the other hand, pays for what it costs to replace the item without figuring depreciation into the equation.

Shingle warranties

So, back to shingle warranties and how they relate to actual cash value and replacement cost. If the roofer installs your shingles properly, it’s like having replacement cost coverage on the shingles. In other words, if there’s a manufacturer’s defect in the shingle that leads to damage, you won’t have to pay anything out of pocket to repair and replace. That’s all on the manufacturer. You’re covered.

However, many roofers do not install shingles according to manufacturer specifications. The number of nails per shingle, the placement of each nail on the shingle, and ventilation all matter. If your roofer fails to follow these specs, it voids your warranty, which can leave you responsible for the cost to repair or replace.

In part two of this series, we’ll look at some questions you should be asking your roofer before you sign any contracts.

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The right ventilation can save your roof

by: Kirsten Land on September 19th, 2017 about General

Does your home have proper roof ventilation? The right ventilation can result in lower electric bills and longer-lasting shingles. Plus, it can save you money in other ways, too.

A Case Study: Our Neighbors

This summer, some of the homeowners in our neighborhood asked us to inspect their houses. No matter how low they set their thermostats, they couldn't get their second-story rooms cool. Sure enough, we discovered that their roofs had inadequate ventilation. We added the proper ventilation, and we recently received this testimonial from Ashley Corbett: ”Just a shout out to Brian Land and Land Roofing. We had them out and they put turbines on the roof. It has made a huge difference in the cooling of the upstairs. It has always been so hot in the past up there we would have to use a portable AC unit. This year we haven’t even turned it on. HUGE difference. Thank you so much.”

The Many Benefits of Ventilation

Proper ventilation goes beyond helping your home stay cool. It can boost energy efficiency, lower electric bills, and increase the lifespan of shingles. In the winter, ventilation is important, too. It allows warm, moist air to escape, which reduces your chances of getting mold and prevents ice dams from forming in your gutters.

Not All Ventilation Is Created Equal

Some types of roof ventilation that seem like they might be a good idea really aren't. We don't recommend ridge vents or power vents for a couple of reasons.

Ridge vents: In areas like Oklahoma where we get wind-driven rain, a storm can blow rain sideways into the ridge vents and cause major leaks in the roof.

Power vents: The power vent, electric or solar, is marketed as being able to keep your attic up to 30 degrees cooler. Allison Bailes at Energy Vanguard outlines the problems with power vents: unless you have a perfectly airtight attic-and virtually no house does-the power vents pull air conditioned air from the house into the attic. This, of course, makes the roof cooler, but only because you're paying to air condition your attic!

Check Your Roof Ventilation

Making sure your house is properly ventilated can help you be more energy efficient and extend the life of your shingles and roof. Like us, many roofers offer free inspections. Call your trusted roofer to see how well ventilated your roof is.

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Protect yourself from scammers after a storm

by: Kirsten Land on September 5th, 2017 about Roofing Advice

Scam alert road sign

When a damaging storm hits, the last thing you should have to worry about is insurance scammers. But they are out there and will try to con you out of money when you are stressed and vulnerable. In fact, The Oklahoma Insurance Commission warned of phone and door-to-door scammers who hit neighborhoods after storm damage in Elk City and Perkins.

Here are six ways to protect against insurance scammers and fraud, according to Oklahoma Insurance Commissioner John D. Doak.

1. Ask for references-and check them. This is a simple initial step, but it could save you a lot. If the potential scam artist cannot or will not provide references or tries to talk you out of checking references, it should be a big red flag.

2. Work only with licensed and insured contractors. You would be surprised at how many times a homeowner doesn't ask to see the licensing credentials of the contractors they hire. Be vigilant and ask. Take pictures of or jot down their licensing information.

3. Get everything in writing. This is always a good idea, even if you're dealing with a legitimate service provider. It sets expectations and gives you a document you can refer to in case of a dispute.

4. Ask to see the salesperson’s driver’s license. Write down their license and plate numbers. Scammers will probably try to avoid providing you with this information.

5. Never sign a contract with blanks. This is the equivalent of endorsing a blank check and handing it to a stranger.

6. Never pay in full until work is completed. This seems like a no-brainer, but con artists can be charming and convincing. Even if they seem above-board and trustworthy, never pay a roofer or sales person in full before the work is done and meets your satisfaction.

It's also important to find a roofing contractor you know, like, and trust. Once you have identified a trusted contractor, that company can work with your insurance company to ensure your home is repaired correctly and back to new. If a roofer talks about how they can help you make money through your insurance claim, that's likely a scam that also classifies as insurance fraud.

Follow these tips when approached or called by people who say they represent insurance companies. It may help you avoid losing money to those who prey on storm victims.

If you live in Oklahoma and have questions about contractors, you can call the Oklahoma Insurance Department at 1-800-522-0071. If you live outside the state, you can check the National Association of Insurance Commissioners for your local organization's contact information.

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Does your insurance adjuster know your area’s roofing code?

by: Kirsten Land on August 15th, 2017 about General

Do you know the latest details of the roofing code in your area? Don't worry. Most homeowners can't cite the specific roofing codes that might affect replacing or repairing a roof.

You might be surprised to find out, however, that many insurance adjusters aren't aware of roofing codes either. When it's time to make a claim on your insurance, show your insurance policy to your trusted roofer. Here are three reasons why.

1. Sometimes, adjusters aren't aware of the code.

This isn't a knock on adjusters. It's just an acknowledgment that it can be difficult to stay informed on roofing codes. Think about it: codes can vary from state to state and even city to city. Or they can be changed and revised multiple times in one year.

That's why it's critical to involve your trusted roofer in reviewing your policy. If you suspect damage to your roof, either after a storm or otherwise, call your roofer to come inspect it. Show them your policy when they get there and ask about any roofing code requirements that the insurance company should be aware of. If your roofer knows your policy, they can communicate these specifics to your adjuster.

2. Money is on the line.

In both the short term and long term, adhering to roofing code may save you money. In the short term, when your roofer knows your code, they can work with your adjuster to make sure your policy pays for code-compliant work and materials. In the long term, if you sell your house, you won't have to lower your asking price due to a failed inspection or pay to bring the roof up to code before the house can sell. Also, a roof that meets code is more likely to hold up over time, which can save you money on repairs and deductibles.

3. Even more money is on the line.

Some cities will inspect a project to verify that it meets code. If your newly replaced roof doesn't meet the code requirements because your adjuster was unaware, it could lead to fines and perhaps even the necessity to re-do all that work.

Respect the Code

Share your insurance policy with your roofer so they can help make sure your insurance pays for everything that they're supposed to. We work with homeowners and adjusters to make sure all the paperwork is properly filed. Each insurance company does it differently, and we can help you navigate it. In the end, it's good for you, your bank account, and your roof.

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The pros and cons of solar shingles

by: Kirsten Land on August 1st, 2017 about General

You've probably heard of-and maybe even seen-solar panels. And perhaps you've seen some of the early-version solar shingles that have been developed in recent years.

Many people have been asking us about solar shingles, especially with Tesla launching a new version. These shingles are designed to look like various types of regular shingles so you can't tell the roof is solar. Let's take a quick look at Tesla's solar shingles and review some of the pros and cons.

Overview

Other companies have created solar shingles in recent years, but Tesla's new shingle has a texture and color that makes them look like the materials they were designed to mimic.

For homeowners who have always wanted to go solar but were hesitant because of how the panels and shingles look, that is no longer a worry. Based on the pictures I've seen and the reviews I've read, the Tesla solar shingles look like regular shingles.

Robert Tenent, a senior scientist at the National Renewable Energy Laboratory, says, "the aesthetics side of [solar] often gets ignored. Ugly doesn't sell in the building space." If the tiles look cool while delivering performance and durability, Tenent believes they could lead to mainstream adoption of solar roofs.

Pros of new solar shingles

Aesthetics. They look great. From street level, you really can't tell that these are solar cells.

Durability. They have an infinite warranty. Seriously. According to the Tesla website, these tiles are three times stronger than standard roofing tiles and are under warranty for "the lifetime of your house, or infinity, whichever comes first."

Hail tested. The shingle tiles were tested for the highest (class 4) hail rating. They shot a two-inch hailstone traveling 100 mph at the shingle. No damage. Pretty impressive. (Incidentally, they also shot hail at other standard roofing shingles; they didn't hold up so well.)

Wind and fire rating. For you roof nerds out there, the wind rating of the shingles is Class 4FM ANSI 4473, and the fire rating is Class F ASTM D3161. For you non-nerds, that's another way of saying that they have the highest rating against wind and fire.

Return on investment. Hey, you're going to pay to replace a roof at some point anyway, right? Why not pay for solar shingles and start to get some of that money back through the energy you produce? It may not only reduce your electric bill-in some states, power companies will purchase the surplus energy your solar shingles generate.

Power backup. You have the option to purchase a battery that stores your energy and provides uninterrupted electricity when the grid goes down.

Tax breaks. You can claim a 30% Solar Investment Tax Credit that applies to the cost of the solar tiles and associated solar energy equipment.

Cons of new solar shingles

Cost. This will be one of the biggest obstacles for the average homeowner. Compared to asphalt shingles, these solar cells are the Rolls Royce of shingles.

Moving. What happens if you move? Can you take the shingles with you and have them installed at your new place? If you take your solar shingles, will you have to pay to re-shingle the roof of your old house before anyone will buy it? If you leave the shingles with the old house, can you recoup the value of them? Will it increase your home value?

Specialized installation. You'll need to go through Tesla-owned SolarCity or use a roofer who has been trained in installing these shingles.

Bottom line-are they right for you?

These shingles seem like quality product that will give you the option to go solar while maintaining home aesthetics. However, for the time being, they may be cost-prohibitive for the average homeowner. Regardless, having more options is always a good thing for consumers.

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Five tips to become roof aware

by: Kirsten Land on July 18th, 2017 about General

Have you been thinking about switching your homeowners insurance policy to save some money? Before you switch, make sure you do a little homework. Otherwise, instead of saving money, you might end up costing yourself-a lot. Be roof aware before you shop around.

Here are five tips to help you be roof aware before switching insurance providers or policies.

1. Have a roofer check your roof for any damage.

One friend and many of her co-workers decided to switch together to a cheaper policy for home and car insurance. Enticed by the low price offered by an agent who visited their office, they switched on the spot.

Her new insurance company sent a roofer to her home to complete an Age and Condition Report on the roof. Unfortunately, she had hail damage, and her roof needed to be replaced. Because of that, she was uninsurable. Had she filed a claim on time with her previous insurance company or asked a roofer to look before she switched, she would have saved a lot of hassle.

2. Familiarize yourself with your current policy or sit down with your agent periodically to review it.

It sounds mundane, but just knowing the basics of your coverage can really help you, both when rate shopping and if you need to make a claim. Some people switch policies trying to save money only to discover the new policy doesn't cover the same things as their previous policy.

3. If your roof is five years old or older, have it inspected.

Find an experienced roofer that you trust (and one that's Haag Certified) to come inspect your roof. Being Haag Certified is an industry-recognized certification that indicates your roofer can effectively and efficiently inspect and assess damage. Also, if you notice that a lot of your neighbors are getting their roofs replaced, it's a good sign that you should have a roofer take a look at yours.

4. Know your time limit on filing an insurance claim for roof damage.

Many homeowners insurance policies have a time limit for filing a roof claim after storm damage occurs. Usually, it's two years. Back to our friend's story above... the hail damage discovered by the new insurance company was more than two years old, which left her on the hook for the cost of replacing the roof.

Many reputable roof companies will do a free or low-cost roof inspection. It's a good idea to have an annual inspection by a qualified roofer.

5. Can't remember the date of the storm that hit you? Ask a roofer.

Many roofers, like us, subscribe to a service that archives the dates and details of storms across the country. If you think you might have damage but can't remember the date, a roofer with this service is your best bet to pinpoint the date for you.

The moral of this story and the reason for these tips? Saving money doesn't always save you money. Remember to practice the principles of roof awareness so you don't get stuck with a big bill.

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This roofing mistake can cost you

by: Kirsten Land on July 4th, 2017 about General

After a hailstorm, the roofers come out looking for business. You'll see many knocking on doors and leaving flyers or offering to check the roof for potential damage. But beware-some roofers, whether they're scammers or simply inexperienced, can cause damage to your roof that your insurance company won't pay to repair.

The Case of the Fake Pictures

After a recent storm, one of our strategic partners allowed a roofer who knocked on his door to inspect his roof. The roofer came back down and said he found damage and had photos of the bad shingles. Then, he pressured the homeowner to call his insurance company immediately and file a claim.

Our partner refused and called us after the roofer left. We came out to inspect his roof and guess what? We didn't find any damage. The roofer had tried to scam the homeowner using fake photos.

The Damage Scam

Another scam that dishonest roofers might try is damaging your roof when they go up there. They'll use hammers or roofing axes to bang and scrape shingles so it looks like it was impacted by hail. Most insurance adjusters, however, can easily spot this. And even though you didn't know what the roofer was doing, you'll still be on the hook for repairs because insurance won't pay.

Inexperienced Feet

Scammers aren't the only roofers you need to be on guard against. Inexperienced roofers, even with good intentions, can cause damage to your roof by not walking on the shingles properly.

The Lesson

Whether accidental or intentional, insurance companies will not pay to repair a roof damaged in the ways outlined above. Even worse, if you file a claim and your adjuster determines that your roof is not covered, it is still filed as an unpaid claim. In other words, it's on your file and your rates may go up.

So, the moral of the story is simple: If you don't know the company that wants to get on your roof, don't let them up there before thoroughly checking them out. If you can't establish a level of trust that you feel comfortable with, just say no. Wait until you can find a roofer that you trust.

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