Have you ever wondered what our process looks like, from phone call to shingle install? Through the years, we’ve tested and established an easy client intake process to make getting a new roof a hassle-free experience for our customers. Our goal is to understand the needs of our customers, set expectations, and provide a plan moving forward. 

Give us a call 

Everyone has a different story, and your home is no different. Your roof is working hard to protect your family, so whether you need a roof replacement, standard repairs, maintenance, or emergency roof repair, we’ll help figure out a plan that works for you. 

We’ll ask you questions like:

1. Do you know if you have a leak?
2. Is there any area in particular that you are concerned about?
3. Have you contacted your insurance company?
4. Have you had your house re-roofed before?
5. Is it a one-story or a two-story house? 
6. What else should we know about your home or roof? 

Depending on how a potential customer responds to these questions, we’ll have a better idea of what action plan to put together. For example, if a customer tells us their house is two stories, we know we need a taller ladder for the inspection. 

Schedule an inspection

Now we’re ready to see what we’re working with! We’ll send an email with the name and picture of the roofing inspector that will be arriving at their home. We typically call on our way and then let the homeowner know that we have arrived by either calling them or knocking on the door, depending on their preference. 

We start our inspection from the ground up, focusing on documenting everything as we go. Our team will take lots of pictures to document the current condition of the roof and property, taking particular notice of any hail damage discovered on surfaces like soft metals, pergolas, fences, windows, etc. 

Additionally, we catalog vents, soffits, chimneys, and anything else on a roof. When we complete the inspection, we share our findings with the client and follow up with an email including a written report and photos. The inspector takes time to share their opinion about whether or not a claim should be filed. Ultimately, it is up to the homeowner to file a claim.

Filing a claim 

Once a claim has been filed, an insurance adjuster is assigned to inspect the roof. It is in the client’s best interest to have their preferred roofing contractor present during the inspection to advocate for them. The roof is more likely to be totaled by their insurance provider with expert guidance from a trusted roofing contractor. The roofing contractor will also provide the adjuster with information via photographs, receipts, and other documents to ensure damaged shingles and materials are replaced correctly. It is a common misconception that a homeowner needs to get at least three estimates from various roofing contractors. While that was necessary many years ago, the adjuster’s assessment will determine the project’s price. 

A homeowner’s most important job is to select a local contractor they trust. We often see customers who have had bad experiences with roofing contractors. When searching for a roofing company, consider asking questions about how long they have been in business and product warranty information. 

Checking the insurance scope

Once your insurance company has approved the claim, coordinate to send the insurance scope of work to your roofing contractor. If you decide to work with Land Enterprises Roofing as your primary contractor, we will compare the scope against the information gathered at the inspection. We will check that the number of materials needed is correct, the price sheet is current, and all items required for the roof are included in the scope. If a customer’s gutters, windows, siding, or other materials were also damaged, we ensure the client was provided the correct amount of funds to replace that. If anything is missing, we contact your insurance company on your behalf to guarantee you get the funds to complete needed repairs, also known as a supplement, which is quite common when it comes to insurance claims.

Signing a contract

Once the insurance scope has been reviewed and approved, we send a contract to be signed. This is typically done via electronic signature, but we will provide a paper contract if the client prefers. When we get the signed agreement, the roof inspector will have a 20-30 minute conversation with the homeowner to review the project, answer questions and discuss a potential start date. 

After the contract is signed, our sales manager calls the homeowner to review the scope of work again. We do this to discuss any problems or questions from the beginning. The sales manager will work with the client to set the installation date and discuss any supplements being sent to the adjuster. Fast forward to a few days before the installation, our project manager will call the client to review the scope again and discuss instructions for the homeowner during the installation. Our project manager will check with the homeowner periodically to ensure all expectations are met. 

The walkthrough 

After the project is completed, our office administrator will call to arrange a time to do a walkthrough with the customer. We do this to confirm proper clean-up, address any concerns, and inspect ventilation pipes. Sometimes pipes can shift with the re-roofing process, so we check that we are venting properly for our client’s safety.  

During this inspection, we collect the first installation check given to the customer from their insurance company and their deductible payment. The final bill is due when all of the other repairs are completed. Our office administrator will call the homeowner to complete a customer satisfaction survey to identify any issues or to give our team a pat on the back for a job well done!

Our workmanship 

We offer a five-year workmanship warranty on our re-roofs. If anything goes wrong due to a quality issue, we will fix it at no additional cost to the customer. Our goal is to ensure our customers have a phenomenal experience and a safe home. Want to see how our process works firsthand? Give us a call to get started!