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The process to fix a manufacturer’s defect

by: Kirsten Land on August 7th, 2018 about Residential Roofing, Roofing Advice

Any manufactured product has the possibility of having a defect. Think about the number of safety recalls on cars or the limited warranty that covers your kitchen appliances in case of a manufacturer’s defect. The products used in roofing are no different. Sometimes, defects happen.

The roofing materials we use are all covered with a manufacturer’s warranty. We’re even required to attend trainings and be certified in their installation process to ensure that we’re installing the roof correctly. But even with correct installation, sometimes problems show up later that are tied back to an issue with the product. That’s why there’s a warranty on the materials.

So what’s the process when a manufacturer’s defect occurs? Well, first we’ll tell you that it’s sometimes a bit of a long process. If you suspect something’s wrong with your roof, contact your roofing company and the manufacturer right away to report the issue. It’s important to note that the warranty is between the homeowner and the manufacturer. The roofing company is involved in the process, too, but some manufacturers want to hear directly from the homeowner at each step of the process.

Time is especially critical if you’re selling a home, as the replacement process may take longer than the closing process and could interfere with the sale. The normal time frame for a warranty roof replacement is between 30 and 45 days, but we’ve also seen it take longer than that.

The first step in the process is the manufacturer sends a representative to inspect the roof. They look at the shingles, check to ensure there’s proper ventilation on the roof, and verify that everything was installed correctly. They might also take a shingle to analyze more carefully to try and figure out exactly what went wrong with the material.

Once the manufacturer confirms that it was a defect in the material, they’ll authorize the replacement roof and will work with the roofing company to provide materials and pay them for labor. The manufacturer will send you some paperwork to sign, and then the shingles will be shipped to your home. Be sure to keep an eye out for that paperwork and return it promptly, because shingles won’t be shipped until the company receives the paperwork.

As soon as the shingles arrive, the process is pretty similar to any roofing project where we remove the old roof in small sections, replace the necessary layers of the roof, and then ensure the job site is cleaned thoroughly of any nails or roofing debris.

Another important thing to note about roof warranties is that they’re often transferable to a new owner but you usually only get one transfer. If you’re buying a house, be sure to ask about the roof warranty and what company installed the current roof. If you’ve had a new roof installed, be sure to complete any paperwork to register the warranty and ensure you’re covered.

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